Privacy Policy
Privacy Policy (Politique de Confidentialité)
Last Updated: December 14, 2025
1. Introduction
Welcome to Shalimar Market (“we,” “us,” or “our”). We are committed to protecting the privacy and security of our customers in France and across Europe. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shalimarmarket.com.
We adhere to the General Data Protection Regulation (GDPR) and the regulations enforced by the CNIL (Commission Nationale de l’Informatique et des Libertés) regarding the processing of personal data.
2. Data Controller
The party responsible for the processing of your personal data (Data Controller) is:
Shalimar Market 32 Boulevards André Maginot 57000 Metz Website: https://shalimarmarket.com
3. Collecting Personal Information
To provide you with our services, we collect specific personal information when you visit our store or place an order. This allows us to ensure accurate order processing and clear communication.
Information we collect includes:
- Contact Details: Name, email address, phone number.
- Shipping & Billing Address: For the physical delivery of goods.
- Order Details: Products purchased and transaction history.
4. Using Your Personal Information
We use your personal information strictly for the following purposes:
- Order Fulfillment: To process and deliver your purchases to your designated address in France or Luxembourg.
- Communication: To send you order confirmations, shipping updates, and customer support responses.
- Legal Compliance: To comply with applicable laws and regulations (e.g., tax and accounting obligations).
5. Sharing Personal Information
We value your privacy and do not sell your personal data. However, to complete your order, we must share necessary details with trusted third-party service providers:
- Delivery Systems: We share your name, address, and phone number with our logistics and delivery partners to ensure your package reaches you safely.
- Payment Processors: Secure payment gateways process your financial transactions; we do not store your full credit card details on our servers.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Customers’ Rights (GDPR & CNIL)
Under the GDPR and French data protection laws, you have specific rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Customers can request at any time to delete their data.
- Our Process: Upon receiving your request, it will take up to 30 days for us to permanently delete your data from all our active systems and request deletion from the systems of our third-party partners (e.g., delivery services).
- Right to Object: You may object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at our store address or via our “Contact Us” page.
8. Cookies and Tracking
Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content.
- Essential Cookies: Necessary for the website to function (e.g., keeping items in your Shopping Bag).
- Analytics: We may use tools to understand how visitors interact with our site to improve our store.
You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the site.
9. Security of Your Data
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
10. Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us: @shalimarmarket.com
Shalimar Market Address: 32 Boulevards André Maginot 57000 Metz Region: Serving customers in Luxembourg and France.